Looking for specific procurement answers?
Browse our categorized questions below or contact Export Director Ricky directly for immediate assistance.
Factory Visits & Ordering Basics
1. Can I visit your manufacturing factory in China? +
Yes, you are warmly welcomed! We strongly encourage our institutional clients, collegiate bookstore buyers, and regional distributors to inspect our manufacturing facility in person.
Our apparel production base is located in Shaoxing/Hangzhou, Zhejiang Province. Please notify us of your travel itinerary 3 to 5 business days in advance. We provide complimentary airport/high-speed rail station pickup (Hangzhou Xiaoshan International Airport HGH or Shanghai Pudong PVG), hotel booking assistance, and a full guided walkthrough of our weaving, cutting, embroidery, and needle-detection workshops.
2. Do you accept OEM and ODM custom manufacturing? +
Yes, OEM and ODM represent over 80% of our annual production.
Whether you require exact replications of your university's traditional academic regalia pattern, custom Pantone-matched doctoral velvet trims, collegiate seal bullion embroidery, custom woven neck labels, or bespoke diploma frames, our technical engineering team can manufacture strictly to your physical samples or tech packs.
3. What is your Minimum Order Quantity (MOQ)? +
We accommodate both trial replenishment orders and multi-thousand university bulk contracts:
- Standard In-Stock Gowns & Caps: MOQ is 50 to 100 pieces per style/color.
- Custom Embroidered Stoles & Tassels: MOQ is 100 pieces.
- Custom Doctoral Regalia & Faculty Robes: MOQ is 20 to 50 pieces (or custom single bespoke sets for university presidents).
- Debossed Diploma Covers & Wooden Frames: MOQ is 200 to 500 pieces per custom die.
Sampling, Prototyping & Quality Control
4. Can I get physical samples or fabric swatch kits before placing an order? +
Yes, absolutely. We offer complimentary fabric swatch books (including matte polyester, bridal satin, plush doctoral velvet, and eco-RPET) dispatched via DHL/FedEx.
For customized academic regalia prototypes (incorporating your exact school colors, custom embroidery, and pattern cuts), sample development takes 5 to 7 business days. Sample costs are fully refunded against your subsequent mass production contract.
5. How do you guarantee quality across large university contracts? +
We implement whole-process quality assurance certified under ISO 9001:2015 and AQL 2.5 international standards:
- Raw Material Inspection: Laboratory testing for colorfastness to rubbing, perspiration, and dry cleaning.
- In-Line Process Audits: Laser-guided pleating, reinforced armhole stitching, and high-precision zipper placement.
- 100% Metal Needle Detection: Every finished garment passes through automated conveyor needle detectors before polybag packing.
- Pre-Shipment Random Sampling: Rigorous dimensional checks and carton drop testing prior to export container loading.
Lead Times & Delivery Guarantee
6. What is your production lead time? Can you handle rush orders? +
Standard mass production requires 20 to 30 business days following pre-production sample sign-off and deposit payment. During peak commencement preparation months (January through May), we advise booking production slots 60 to 90 days in advance.
Need an urgent delivery? We maintain dedicated emergency production lines capable of 10 to 14 business-day turnaround for rush commencement ceremonies, supported by express priority air logistics.
7. How do you guarantee our commencement date will not be missed? +
Commencement ceremonies are immovable events. Over our 20+ years in regalia manufacturing, we have maintained a 99.8% on-time delivery record across international shipments.
We execute formal sales contracts with guaranteed shipping deadlines. In the event of unforeseen carrier delays, our emergency logistics team arranges priority air freight upgrades at our expense to ensure your graduation regalia arrives safely before ceremony day.
Pricing, Trade Terms & Payments
8. What trade terms do you offer? +
Our regular trade term is FOB Ningbo / FOB Shanghai.
However, we also routinely accommodate CNF, CIF, FCA, and DDP (Delivered Duty Paid) directly to your university distribution center or warehouse in the United States, Canada, the United Kingdom, Europe, and Australia. Under DDP, we handle all export declarations, international maritime/air transport, customs clearance, and inland trucking.
9. What payment terms and methods do you accept? +
We accept T/T (Telegraphic Transfer), PayPal, Western Union, and E-checking.
Generally, a 30% deposit is required upon contract signing before production commences, with the remaining 70% balance payable before dispatch or against the Bill of Lading (B/L) copy.
For accredited public universities and long-term contracted institutional distributors, flexible credit terms (including Net 30 payment upon formal Purchase Order acceptance) are available subject to credit review.
Have a Question Not Answered Here?
Contact our factory export director Ricky directly via WhatsApp or submit your inquiry for a fast response within 4 hours.